Technology is useful.
Understanding it is empowering.
PING IT is built around a simple idea: helping people with technology. We make everyday IT support more approachable for homes and small businesses in Victoria.
A human approach
to everyday IT.
You should feel comfortable asking for help, even when you do not know the technical words.
Whether you are setting up a laptop, trying to connect a printer or sorting out workplace email, we start by listening. Then we work through the options with you.
We explain the proposed work and pricing before you commit, and aim to leave you with a clearer understanding of your technology.
You stay in control
Enter account passwords and verification codes yourself. We will never ask you to include these details in an enquiry.
From tech trouble
to a clear next step.
Tell us what’s happening
Choose your service and describe the problem. A little detail helps us understand what you need.
We agree on a plan
We confirm availability, the scope of work and pricing before you commit.
Get help you understand
We work through the issue and explain the changes, so you know what comes next.